Webex for Developers Newsletter – May 2025
May 27, 2025
Greetings, Webex developers. This month has more new content for you to discover. Get all the latest updates and announcements for the entire Webex Developer ecosystem right here!
🎪 Webex for Developers at Cisco Live San Diego 2025
We’re heading to sunny San Diego for Cisco Live 2025 on June 9–13, 2025, and the Webex for Developers team is ready to connect with you! From building with our APIs and SDKs to previewing what’s coming next, this is your opportunity to learn, share, and build better collaboration experiences. The Leader of Webex Developer Evangelism, Adam Weeks, gives you all the details on the sessions that are scheduled and other activities for the event in a new blog post. We hope to see you there!
📺 Public Developer Webinar: Discover and Build with Webex Service Apps
On Wednesday, June 25th at 1:00PM EDT, join our next developer webinar to discover the power of Webex Service Apps in transforming your Unified Communications infrastructure. As business trends shift towards continuous, user-independent automation, this session will guide you through everything you need to know to get started with Webex Service Apps.
If you can’t make it to the live session, no problem! You can watch all our previous webinar recordings on-demand, including the most recent one, Exploring the Webex Developer Beta Program, right on our webinars page. Come and explore our growing library!
👩🏽💻 Now in the Developer βeta Program - Webex Contact Center SDK
As announced last month, the Webex Contact Center SDK is now available for testing in the Webex Developer Beta program. This powerful JavaScript library lets you embed Webex Contact Center Agent Desktop functionalities into your web applications. The SDK allows you to manage agent statuses, control calls (accept, decline, hold, end), and create custom softphone solutions. You can also use the SDK to integrate with existing CRM solutions and build custom widgets. To miss out on this opportunity to get hands-on early!
🧑🏽🔧 Introducing Service Apps for Webex Contact Center
We are pleased to announce that Service Apps have been made available for Webex Contact Center. With Service Apps, mission critical Contact Center integrations can now be deployed on behalf of an organization instead of individual users. Service Apps can request data for multiple users throughout an organization and provides much more flexibility for tasks that run continually on a long-term basis. To get all the details, check out this blog post by Sr. Developer Evangelist, Phil Bellanti.
🎛️ Getting Started with the Converged Recordings APIs for Webex Calling
Webex Calling recently added the option to select “Webex” as the call recording provider for an organization, which utilizes the same mechanism as Webex Meeting recordings to output high quality audio files. The Webex call recording option also gives developers access to a new set of APIs to automate the management of call recordings in Webex Calling – Converged Recordings APIs. In another new blog post, Phil Bellanti explores the new Converged Recordings API endpoints and explains how they work for different Webex user roles. ecosystem.
📝 Webex API Recent Changelog Hits
Highlighting some important updates recently listed in the Webex API Changelog:
- NEW – April 29, 2025: For The new Update a Virtual Extension and Delete a Virtual Extension APIs require the
Identity:contactscope in addition to the roles and scopes already documented. - BREAKING CHANGE – May 12, 2025 – In the near future, the
numberOfRingsparameter will be limited to values between 2 and 20 for User, Workspace, and Virtual Profile Call Forwarding, and VoicemailPUTAPIs. The same validation will also apply tonumberOfRingsandbaseLocationNumberOfRingsfor the Workspace Sequential Ring API. - NEW– May 15, 2025: Admins can now update the
ownerIDin a request when using Reassign Recordings to change the owner of a recording. This is particularly useful in cases involving virtual lines or workspaces that do not have an associated email address.
